Refund policy
Thank you for shopping with Zeel Jewellery! We want you to be happy with your purchase. If you're not, here's how returns work.
Return Window
You can request a return within 7 days of receiving your order. Requests made after 7 days will not be accepted.
Conditions for Return
To be eligible, your item must be:
- Unused, unworn, and unwashed
- In its original condition and packaging
- Free from any damage, stains, or broken parts
- Returned with all tags, accessories, and the original box or bag
Non-Returnable Items
We cannot accept returns for:
- Items that are damaged, broken, or tampered with after delivery
- Items that have been used, worn, washed, or altered
- Items returned without original packaging or tags
- Items with a broken seal or missing parts
- Sale or discounted items [remove if not applicable]
- Personalized or custom-made items [remove if not applicable]
How to Request a Return
- Contact us within 7 days of delivery at [email / WhatsApp number].
- Share your order number and the reason for the return, with clear photos of the item.
- Once we approve your request, we'll send you the return instructions.
- Pack the item securely in its original packaging and send it back to us.
Inspection and Refund
After we receive your parcel, our team will inspect it. If it meets the conditions above, your refund or exchange will be processed within [5-7] working days. If the item doesn't meet the conditions, the return will be rejected and the item will be sent back to you.
Return Shipping
The customer is responsible for return shipping charges, unless we sent the wrong item. Original delivery charges are non-refundable.
Wrong or Damaged Items on Arrival
If you received the wrong item, or it arrived damaged in transit, please contact us within [24-48 hours] of delivery with photos or an unboxing video. We'll arrange a replacement or refund at no extra cost to you.
Contact Us
Questions? Reach us at [email], [phone/WhatsApp], or [Instagram handle].